Norman Steisel Has Spruced up a Bureaucracy and a City
Monday, July 21st, 2008Norman Steisel, who served New York City as Sanitation Commissioner and as Deputy Mayor has the reputation as one of the first professional managers to bring modern management techniques to city government.
In recent years, Norman Steisel has been working in the private sector; presently he is an executive with the Philadelphia Stock Exchange.
However, it was the hardscrabble world of city government that Norman Steisel made his reputation, as a tough be fair manager who always got results.
For some excellent background on the career of Norman Steisel in NYC government see the article by Deirdre Carmody in the February 9 issue of the New York Times.
In this article Deirde Carmody provides several dramatic examples of Norman Steisel’s effective management methods.
This quote, from a researcher at Columbia Business School was contained in the article:
“Here was a department (Sanitation) that was operating with 19th century methods-it really hadn’t changed the way it operated in decades and decades, both in its daily procedures in the field and in its bureaucratic procedures in headquarters,” said John Kaiser, a senior research associate at the Columbia University Business School. Mr. Kaiser wrote the chapter in the Sanitation Department for “Setting Municipal Priorities in 1986,” the annual analysis on the New York City government by two professors, Charles Brecher and Raymond D. Horton.”
Mr. Kaiser pointed out that when Norman Steisel came to the Sanitation Department it had high absenteeism, and a high injury rate.
Under Norman Steisel’s leadership the Sanitation Department was rejuvenated and reorganized.
When Norman Steisel was appointed commissioner, he brought with him training as a chemical engineer and systems analyst as well respect for modern management practices. He took an innovative approach to his job and one of the first things he did was to send some of his subordinates to Harvard Business School, an extremely unusual and controversial decision.
Better management, under Commissioner Norman Steisel, paid off big for the city. Productivity and morale soared and NYC saved millions of dollars.
